Questions, answered.
Practical answers about documentation, ordering, delivery, rewards, and your account.
Products & documentation
Products are labeled for laboratory research use only. They are not intended for human or animal use, diagnosis, treatment, or consumption. Read the Research Use Only notice.
Check Lab Testing / COAs and the relevant product page. A missing report means documentation is not available there; it does not establish that testing is complete or underway. Match any available report to the product and lot it identifies.
It means the products are sold for in vitro and laboratory research only. They are not intended for human or animal use, diagnosis, treatment, or consumption. The full wording is in the Research Use Only notice.
Monolith Labs supplies qualified researchers and laboratories. Before entering the site you confirm that you are at least 21 years of age and purchasing for in vitro / laboratory research only, not for human or veterinary use.
No. Monolith Labs does not provide medical advice or instructions for human or animal use, and support cannot answer those questions.
Orders & delivery
Use Track your order with your order number and billing email, or sign in to Your Orders. For shipment movement, follow the carrier tracking link when one is available.
Review the methods and charges offered at checkout for your destination. Any delivery estimate is not a guaranteed arrival date. See Shipping & Returns.
Orders placed before midnight Central Time on a business day ship the same or next business day. Weekends are excluded, so weekend orders process the next business day. A shipping estimate is not a guaranteed arrival date.
Contact support as soon as possible with the order number and requested change. Changes may not be possible after processing or shipment has begun.
Enter your code in the coupon field in the cart or at checkout. Spin & Save codes are single-use and cannot be combined with other coupon codes.
Rewards & discounts
Spend $50 for free standard US shipping, $100 for free BAC water, and $250 for free GHK-Cu 100 mg. Rewards stack. Qualifying spend is after discounts, before tax and shipping. One of each gift per order, while in stock. Express and Priority are paid upgrades.
Spin the wheel for 5%, 10%, 15% or 20% off, then enter your email to receive your code. There is one reward per email. The code is single-use, expires 7 days after it is issued, and applies to merchandise including sale prices. It does not apply to tax or shipping.
Spin & Save codes cannot be combined with other coupon codes. Fall Event rewards stack with each other and are based on your subtotal after discounts.
Check your inbox and spam folder first. The code is sent to the email address you entered after spinning. If it still has not arrived, contact support with that email address.
Returns & account help
Returns are accepted within 30 days of purchase. Items must be unopened and in original condition. Contact support for instructions before sending a return. Read the Refund & Returns Policy.
Returns require items to be unopened and in original condition. If something is wrong with your order, contact support before sending anything back.
Contact support promptly with your order number and clear photographs of the item and packaging. A replacement or refund depends on the circumstances.
Open Create Account to register, or use the password reset link on the sign-in page. Follow the instructions sent to your email address.
Sign in to Your Orders in your account to review your orders and their status.
Email ElevateLabsSupport@gmail.com. Include the order number when relevant. Support does not provide medical advice or instructions for human or animal use.
Questions about an order, a policy, or product documentation?

